I know it's been discussed, but I was just reading
this thread over on the CustomersSuck forum and it reminded me of 2 different experiences with customers and store hours fun.
When I was promoted to the assistant manager position at a spoke I began opening the store on the usual guys day off. The store opened at 7am, and I'd get to the store around 6:15, so I could wake up and eat some breakfast at the DPW before I punched in, etc (yes, these were the old days). I'm eating a bagel, reading the news, and this guy is banging on the door, so I go up to it and he says "The usual guy opens when he's ready, around 6:30", to which I replied "Oh, I'm sorry, we open at 7, I'll have to make sure he doesn't open early from now on". Ha Ha Ha
And the other one was a classic. The store I worked in was open Sundays from 9-6. Except this was the 4th of July, and the town we were in literally shuts down for a huge parade. Even one of the supermarkets close all day so the town can use the store parking lot. So we were closed. The DM knew about it, it was a known part of doing business in that town. We had the usual sign on the door when the store is closing for a holiday, nearest location (8 Miles away), blah blah blah. A customer complained that we were closed. My manager got one of those "Customer Escalation" emails they get when a customer bitches to FredEx. We had to prove to corporate that we were told to close! And they were the ones who sent out the spreadsheet that all managers get with holiday closing, etc. So basically, they took a customer complaint, and then made US prove that we were SUPPOSED to be closed.
Similar to the time that another store I worked in was open on new years day because nobody bothered to tell me, as manager, that the spreadsheet was incorrect, and we were supposed to be closed. We didn't make a dime that day. Seriously.
Aah, what a screwey company I used to work for.